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Operational Performance
OPERATIONAL PERFORMANCE AND CONTROL
In addition to the daily running of the trainings, we hold regular meetings with our field and seminar trainers aimed at the following main goals:
To inform the personnel about the quality of the services carried out.
To listen to and analyze the requests of the team.
To encourage the team to seek excellence.
How the actions interlock
To ensure the success of our operations with our client, we proceed through five essential stages:
Four essential stages
1.Organizing the seminars based on the quantity of the client
a.In this stage Kama is responsible for organizing place based on the number of clients to carry out the seminars
b.To use any IT equipment which helps to present the teachings
2.Quality control of the seminar
a.Exam at the end of each seminar to asses the client knowledge
b.Verbally anwsering the client questions
3.Field training
a.Showing the seminar teachings in the field with approaches to the clients until they feel that they are comfortable of applying the system
b.Coaching of the client about the system
c.Written quality control
4.Quality control of the field training
a.Coaching of the client about the system
b.Written quality control
5.One week phone service
Client ring the field trainer if any questions to be highlighted.
The completion of each of these stages guarantees the quality of the services that we provide to customer
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